National Directory of Mediators and online mediation
+7 (727) 224-21-21
Mediator24.kz
National Directory of Mediators

Mediator24.kz — all mediators of Kazakhstan

We bring organisations, professional and community mediators together in one place. Find a specialist by city, type of dispute and language.

Find a mediator Find an organisation

Currently in the directory: 1131 mediators and 35 organizations. The database is growing.

Application · agreement · settlement

Online mediation: from application to agreement

Choose a mediator, invite the other party, agree on the mediation agreement and the final settlement agreement, and sign them with your e-signature — no office visits needed.

Arrange mediation online How it works
For mediators and organisations

Your page in the national registry

Register, choose your organisation — the Association of Mediators of the RK by default — and get a personal page with up-to-date information.

Register as a mediator For organisations
Looking for a community mediator? Go to section The results do not promise to resolve the dispute — the decision rests with the parties.
Now on the portal 7 mediation procedures in progress Arrange online
Find a mediatorFilter by city, type of dispute, language and organisation Find an organisationAssociations and mediation centres with member lists Register as a mediatorPersonal page in the registry after moderation Arrange mediation onlineAgreement and settlement signed with e-signature
Mediation in numbers

The directory is growing. Decisions remain with people.

Based on mediator24.kz platform data. We show actual figures only — no estimates for Kazakhstan as a whole.

Mediators in the registry 1131

published profiles after moderation

Organisations 35

mediation associations and centres

Cities 79

where registry mediators work

Professional 976

mediators among published profiles

Procedure results will appear after the first online mediations

The number of procedures started, the share completed with a signed agreement and the amount of claims settled are calculated using a single methodology. Until data is available, we show neither zeros nor percentages.

  • Civil
  • Property
  • Family
  • Labour
  • Corporate
  • Banking
  • Insurance
  • Criminal
  • Juvenile
  • Administrative
  • Intellectual property
Details updated: 11 November 2026 How we count →
Video about the portal

How Mediator24 works

  1. Find a mediatorFilter by city, type of dispute and language in the registry of professional and community mediators.
  2. Apply onlineThe other party receives an official invitation to mediation.
  3. Sign the agreement and settlement with an e-signatureFrom your phone via eGov mobile or from a computer via NCALayer — no office visit needed.
Find a mediator Arrange mediation online
How mediation works

Four steps from dispute to agreement

Every document is first accepted by all parties, and only then does e-signing open.

Step 01

Application

Describe the situation, choose one or more mediators and invite the other party.

Step 02

Agreement

The mediator prepares the mediation agreement. All parties accept its terms and sign it with an e-signature.

Step 03

Procedure

Negotiations with the help of a neutral mediator — in person or online, in confidence.

Step 04

Agreement

The final settlement agreement is accepted and signed by all parties.

"Accept the terms" and "Sign with e-signature" are separate actions. The "signed" status appears only after the signature has been verified on the server.
Types of mediation

Disputes mediators help with

All types of mediation
Civil

Property, contractual, inheritance and other civil-law disputes.

831 mediators
Property

Division of property between spouses and heirs, joint ownership, real estate and land, compensation for damage.

4 mediators
Family

Divorce, contact arrangements with children, child support, division of joint property.

730 mediators
Labour

Individual and collective employment disputes between employees and employers.

666 mediators
Corporate

Conflicts between shareholders and business partners, and within teams.

376 mediators
Banking

Debt settlement and resolution of disputes between customers and banks or microfinance organisations.

240 mediators
Insurance

Disagreements with insurance companies over payouts and policy terms.

11 mediators
Criminal

Reconciliation of the parties in cases where the law permits mediation.

408 mediators
Juvenile

Conflicts involving minors; school mediation.

158 mediators
Mediator organisations

Find a mediator through their organisation

Each organisation has its own page with contacts, the cities where it operates and a list of confirmed members. Membership is confirmed by the organisation representative, not by the mediator.

Ассоциация Медиаторов Республики КазахстанAlmaty · 314 members Международный правозащитный центрAlmaty · 179 members Экологический альянс юристов и медиаторовAstana · 69 members Международный центр медиацииAlmaty · 63 members
Directory of organisations Add organisation
For mediators

Become part of the national registry

A personal page showing your qualifications, languages, types of mediation and contacts. Clients find you by city and type of dispute, and your organisation confirms your membership.

Register as a mediator I represent an organisation
  1. RegistrationFull name, IIN, contacts — the IIN is never published.
  2. Choose an organisationFrom the registry of organisations, or the Association of Mediators of the RK by default.
  3. Profile and moderationComplete your profile and upload a photo with consent to publication.
  4. Your own pageOnce approved, the profile appears in the registry and in search results.
Training

Become a mediator or improve your qualifications

01
General Mediation CourseA foundation programme for those who want to become a professional mediator: principles of mediation, stages of the procedure, negotiation techniques.
02
Specialised Mediation CourseAn advanced programme for practising mediators: complex cases, working with emotions, multi-party disputes.
03
Mediator Trainer CoursePreparing mediators to train others: teaching methodology and delivering training sessions.
04
Family MediationThe specifics of family disputes: children's interests, division of property, contact arrangements, child support.
05
Banking MediationResolving disputes between customers and banks or microfinance organisations; debt restructuring.
All programmes
Questions and answers

The essentials

What is mediation?
Mediation is a voluntary and confidential dispute resolution procedure in which a neutral intermediary (the mediator) helps the parties find a mutually acceptable solution themselves. In Kazakhstan, it is governed by the Law of the Republic of Kazakhstan "On Mediation".
What is the difference between a professional mediator and a community mediator?
A professional mediator has completed training under an approved programme and may conduct mediation on a professional basis, including in cases before the courts. Community mediators act on a non-professional basis. In the registry, these categories are displayed and filtered separately.
Does mediation guarantee that the dispute will be resolved?
No. A mediator does not make decisions and cannot guarantee an outcome: an agreement is reached only if the parties themselves want it. On the other hand, the procedure is usually faster and cheaper than going to court, and the parties stay in control of the result.
How does online mediation on the portal work?
The process has four steps: application → mediation agreement → procedure → final settlement agreement. Each party first accepts the agreement and the settlement, and only once everyone has accepted do they sign with an e-signature. Online processing is available with mediators who have completed a separate onboarding.
What do the "Verified" and "Promoted" labels mean?
"Verified" means the portal administrator has checked the mediator's documents; exactly what has been confirmed is shown next to the label. "Promoted" means a paid placement in the search results. The two labels are independent: payment does not grant verification and has no bearing on qualifications.
How does a mediator get into the registry?
Register as a mediator, select your organisation (or the Association of Mediators of the Republic of Kazakhstan by default), fill in your profile and submit it for moderation. Membership is confirmed by a representative of the organisation, and the profile by a portal moderator.
Contacts

Not sure where to start?

Call or write to us — we will suggest which type of mediation suits your situation and help you choose a mediator.

+7 (727) 224-21-21

15/1 Al-Farabi Ave., office 10, Almaty · Mon–Fri, 9:00–18:00