For Mediator Organisations

Mediator organisations are the backbone of the professional community: they provide training, bring specialists together and are responsible for their reputation. On Mediator24.kz, every organisation has its own page in the directory and a representative's account through which it confirms the membership of its mediators. Below we explain how an organisation gets listed in the directory and how to keep its information up to date.

Why an organisation should be on the portal

• A single place to search. Clients find mediators by city, type of mediation, language and organisation. Your organisation's page shows which specialists are its members.
• Confirmed membership. A mediator's affiliation with an organisation is shown as confirmed only after your representative has approved it. This protects the organisation's name against mistaken or bad-faith claims.
• Up-to-date information. Instead of maintaining separate lists on different platforms, you manage your membership in a single account.

How an organisation gets into the directory

Some organisations have already been added to the directory: the initial database was compiled from the registers of mediator organisations. If your organisation is not yet listed, it can be added.

1. Sign up on the portal as a representative of the organisation.
2. Find your organisation in the directory and claim to be its representative, or submit a request to add a new organisation.
3. The portal administrator checks the representative's authority and the information about the organisation, including whether it matches any existing entries, so that no duplicates appear in the directory.
4. Once checked, the organisation's page is published or updated, and the representative is given access to the account.

The organisation to which mediators are assigned by default at registration is the Association of Mediators of the Republic of Kazakhstan. A mediator may choose any other organisation from the directory, in which case the membership request goes to that organisation's representative.

The representative's account

In the account, the representative carries out the main actions on behalf of the organisation:

• reviews mediators' membership requests and confirms them or declines them with a stated reason;
• sees the list of current and former members of the organisation;
• edits the organisation's description, contact details and the cities where it operates.

An organisation may have several representatives. The appointment of the lead representative, and any replacement, is confirmed by the portal administrator.

Confirming membership

A mediator declares membership in their personal account, either at registration or later. The request then appears in the representative's account. Confirm only those who are genuinely members of the organisation: clients' trust in both the mediator and the organisation depends on it. If a mediator leaves the organisation, record this in the account: they will move to the list of former members, and their current membership will no longer be shown on the organisation's page or on their profile.

A mediator may be a member of one primary organisation and several additional ones. Each organisation confirms only its own membership and has no bearing on the decisions of other organisations.

The organisation's page

The organisation's page in the directory displays:

• its name and a description of its activities;
• contact details and the cities where it operates;
• a list of confirmed members, searchable by full name, city, category, type of mediation and language.

The portal does not publish links to third-party resources, so all relevant information about the organisation must be set out in its description. Write it with clients in mind: what the organisation does, which cities it works in and which types of mediation its members cover.

Data accuracy

A registry is only useful if it can be trusted. We therefore ask representatives to:

• check the list of members regularly and record promptly when mediators leave;
• not confirm membership without sufficient grounds;
• update contact details and the description whenever they change;
• notify the portal administrator of any errors or duplicates they notice.

The number of organisations and mediators shown on the site is calculated automatically from published data. Any change in the directory is immediately reflected in these figures.

Confidentiality

An organisation confirms membership but has no access to the mediation procedures conducted by its members or to their clients' documents. Mediators' personal data that is not intended for publication, including their IIN, is not passed on to the organisation: IINs are stored in encrypted form and are never published.

Frequently asked questions

Who can become an organisation's representative?

A representative may be any person authorised to act on behalf of the organisation. The portal administrator verifies this authority before granting access to the account, so please have supporting information ready in advance.

What happens to the organisation's members if the representative changes?

The list of confirmed members is retained. Once confirmed by the administrator, the new representative gains access to the same account and continues processing requests.

Are the organisation's registration details displayed?

The BIN and legal form are checked when the organisation is added, and whether they are shown publicly is set in agreement with the organisation.

How do I invite a mediator to join the organisation?

Ask the mediator to declare their membership in their own account. Once you confirm it, the membership will appear on the mediator's profile and on the organisation's page.

What should we do if there is a duplicate of our organisation in the directory?

Let the portal administrator know. They will review the entries and merge or correct them.

Can an organisation create a mediator profile itself?

No. The mediator completes the profile and submits it for moderation themselves, and the organisation confirms their membership.