How We Calculate Our Statistics

On the pages of Mediator24.kz you will see several figures: how many mediators are in the registry, how many organisations are in the directory, and in how many cities mediators are represented. We believe it is important to explain where these figures come from and what they do not mean. All indicators are calculated from the portal's actual data and are not official statistics for Kazakhstan as a whole.

General rules

• Actual data only. Every figure is produced by automatically counting records in the portal's database. We do not round figures up, do not add "approximate" values and do not publish figures that cannot be verified against the portal's data.
• Published records only. Drafts, profiles under moderation and hidden records are not counted.
• Automatic updates. When a profile is published, unpublished or its details change, the indicators are recalculated without any manual intervention.
• Respect for privacy. Indicators are always aggregated and cannot be used to identify information about a specific person or a specific dispute.

Mediators

The number of mediators is the number of published profiles in the registry. A profile counts as published if it has passed moderation and is not hidden. The registry's initial database was compiled from the registries of mediator organisations; since then, mediators have been registering and updating their profiles themselves.

Points to bear in mind:

• The figure reflects the portal's coverage, not the total number of mediators in the country. The project aims to cover all mediators in Kazakhstan, but the database is still being filled.
• Each mediator is counted once, even if they are a member of several organisations.
• Professional and community mediators are kept separately, and sections of the registry may show separate figures for each category.
• The "Verified" badge does not affect the count: all published profiles are included, regardless of whether their documents have been checked.

Organisations

The number of organisations is the number of published mediator organisations in the directory. An organisation appears in the directory after being reviewed by an administrator, including a check for duplicates. If two records are found to refer to the same organisation, it is counted once after they have been merged.

The number of members shown on an organisation's page includes only mediators with confirmed membership and a published profile. Requests not yet confirmed by the organisation's representative and former members are not included in this figure.

Cities

The number of cities is the number of distinct cities listed in mediators' published profiles. The main city stated in a mediator's profile is the one counted. Each city is counted once, however many mediators work there. A city with no published mediators is not counted, even if it appears in the portal's reference list.

This indicator describes the geography of the registry, not the availability of mediation: in many cases a mediator can conduct the procedure online with parties from another city.

Languages

The portal's interface is available in three languages: Kazakh, Russian and English. This figure reflects the interface languages, not the languages in which mediators conduct procedures. Mediators' working languages are stated in their profiles and used for filtering in the registry.

Procedure statistics

The portal makes it possible to handle mediation online: the application, the mediation agreement and the final settlement agreement signed with an e-signature. Over time, these procedures will make it possible to calculate indicators — for example, the share of procedures that ended with a signed agreement. As a matter of principle, we will not publish such indicators until there is enough data.

Once procedure statistics become available, the following rules will apply to them:

1. Only procedures handled on the portal are counted. Mediations conducted outside the portal are not included in the statistics, so they will not reflect the picture for the country as a whole.
2. A procedure is considered to have ended in a settlement if the final settlement agreement has been signed by all the required parties. Active procedures are not included in the count of completed ones.
3. If the data for any breakdown — by city, type of mediation or organisation — falls below a set threshold, the detailed figures are hidden so that the participants in a specific dispute cannot be identified from them.
4. Amounts missing from documents are not treated as zero, and amounts in different currencies are not added together.

What we do not do

• We do not publish "promotional" figures that are not backed by the portal's data.
• We do not present the portal's coverage as nationwide statistics: the number of profiles in the registry shows how many mediators are represented on the portal, not how many work in Kazakhstan.
• We do not mix different categories: professional and community mediators, and current and former members of organisations, are counted separately.
• We do not disclose the content of mediations, the amounts of specific settlements or the parties' details.
• We do not use IINs or other personal data in public indicators: the IIN is stored in encrypted form and is never published.

If you notice a discrepancy

The figures on the website may change from one visit to the next: this is normal and shows that the registry is alive. New mediators go through moderation, organisations confirm memberships, and some people unpublish their profiles. So when you cite the portal's figures, please state the date on which they were obtained.

The indicators depend on the accuracy of the profiles and of the information about organisations. If you believe a city is listed incorrectly, an organisation is duplicated or a profile is displayed in error, please let the portal administration know. Once the data has been corrected, the figures will update automatically.