For Mediators
How to get listed in the national registry, confirm your qualifications and accept applications online.
This page is for professional and community mediators who want to be visible to clients, confirm their qualifications and accept mediation applications online. Below we describe the path from registration to handling your first procedures, as well as the rules that apply equally to everyone listed in the registry.
Why join the registry
- Visibility. Clients search for a mediator by city, type of mediation, language and organisation. A complete profile helps you appear in the results for exactly those who need your expertise.
- Trust. Confirmed membership of an organisation and a "Verified" badge, with an explanation of what has been checked, show clients that the information about you is genuine.
- Convenience. Applications, mediation agreements and final settlement agreements can be prepared on the portal and signed with an e-signature (EDS), with no printing and no travel.
- A level playing field. All profiles follow the same structure, so clients compare mediators on substance rather than presentation.
If your details have already been added to the registry from your organisation's own register, sign up and review your profile: this way you can keep the information up to date yourself.
Registration
- Choose the account type: professional or community mediator. The two categories are shown separately in the registry.
- Specify your mediator organisation. The Association of Mediators of the Republic of Kazakhstan is suggested by default; you may choose another organisation from the directory or indicate that you are not a member of any.
- Complete your profile: types of mediation, languages, cities where you work, experience, details of your mediator certificate and public contact details.
- Submit your profile for moderation.
Your IIN is requested for identification and for signing documents. It is stored in encrypted form and is never published.
Choosing an organisation
Affiliation with an organisation is an important point of reference for clients, so simply stating it yourself is not enough: membership is confirmed by a representative of the organisation in their own account. Until it is confirmed, the organisation is not shown on your profile as confirmed. You may be a member of one primary organisation and several additional ones; each membership is confirmed separately.
Profile moderation
The moderator checks that the profile has been filled in correctly and contains no promotional wording, links to third-party resources or inaccurate claims. Once checked, the profile is published in the registry. If anything needs correcting, you will see a note in your account. Changing your full name, category or qualification details after publication sends the profile back for moderation.
Photograph
A photograph appears on your profile only after it has been approved by a moderator and only if you have given separate consent to its publication. Use a good-quality professional portrait in which your face is clearly visible. A profile can be published without a photograph, but having one makes it easier for clients to choose.
Verification
To receive the "Verified" badge, upload your diploma and mediator certificate in your account. The documents are seen only by the portal staff assigned to carry out the check. Only the badge itself and an explanation of exactly what has been confirmed are shown publicly. Verification cannot be bought: paid placement, if you use it, is marked with the word "Advertisement" and has no effect whatsoever on the verification badge.
Access to online mediation
Online processing is enabled separately. Submit a request in your account; once it is approved, clients will be able to send you applications through the portal. To sign documents you will need an e-signature (EDS): on a computer via NCALayer, and on a phone via eGov mobile using a QR code.
Handling applications
- New application. A client may send an application to several mediators at once. The application is assigned to whoever accepts it first, so please respond promptly.
- Inviting the parties. Once the application has been accepted, the other party receives an invitation and decides for themselves whether to take part.
- Mediation agreement. You prepare the agreement: the parties, the type of mediation, the term, the fee and the payment arrangements. The parties accept the terms, and then everyone signs the agreement with an e-signature.
- Procedure. Sessions are held in person or online, as agreed with the parties.
- Final settlement agreement. If the parties reach agreement, you draw up a settlement agreement, which is likewise accepted and signed with an e-signature by all parties.
Signed documents are stored on the portal's server, and each party can access them from their own account.
Ethics and rules
- Remain neutral and do not represent the interests of either party.
- Observe confidentiality: information obtained in the course of mediation is not disclosed.
- Include only accurate information about your qualifications and experience in your profile.
- Do not promise clients a guaranteed outcome: an agreement can be reached only by the free will of the parties.
- Disclose your terms and fee before the procedure begins; they are set out in the mediation agreement.
Frequently asked questions
My profile is already in the registry. What should I do?
Sign up and review the details. If the information in the profile is inaccurate, correct it in your account after registering.
Can my organisation see my mediations?
No. The organisation confirms your membership but has no access to your procedures or your clients' documents.
What if I have moved to a different organisation?
Declare the new membership in your account. Once a representative confirms it, the new organisation will appear on your profile.
How can I make my profile more useful to clients?
List all the types of mediation you practise, the languages in which you conduct procedures and the cities where you work. Describe your experience briefly and to the point, without evaluative language. Keep your public contact details up to date: a client who cannot reach a mediator will most likely choose another specialist.
Do I have to enable online mediation?
No. Your registry profile works without it: clients will be able to contact you using your public contact details.